1 - 5 Years
Required Candidate for the BPO International Call center of Ludhiana. Candidate should be capable of Helping clients to caption their telephone calls. Assisting customers to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations. Candidate should be professional and efficient customer service to all the clients involved.
Responsibilities and Duties:-
-Provide Phone Support For Global customer
- Be Responsible To Deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or query
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Ability to assess customer sentiment at all stages during the communication,to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction - if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette,timeliness and professionalism, whilst working towards achieving agreed operational target
- Can interact effectively with the personnel,tools & resources in the Customer/technical Services team to help resolve customer issues(escalation points, knowledge base tools, internal applications etc.)
- Completes all training and development activities in timely manner
- Understanding of escalation handling procedure
|Salary||1 Lac 75 Thousand To 3 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||1 - 5 Years|
|Qualification||Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, Other Master Degree, Other Doctorate Degree|
|Contact Person||Mr. Gaurav Kumar Gupta|
|Address||St. No.3, Bachittar Nagar, Opposite Sarpanch Colony, Jamalpur|